Refund Policy — HostelNet

1. Our General Policy

At HostelNet, we want every customer to have a smooth experience. Because our product is a digital voucher code delivered instantly, refunds are generally not available once a voucher has been delivered and used. However, if something went wrong on our end, we will make it right.

2. When You Are Eligible for a Refund

You paid successfully but never received your voucher code via email
The voucher code you received does not work and we cannot fix it within 24 hours
You were charged twice for the same order
There was a technical fault on our end that prevented you from connecting
The WiFi service was completely unavailable for more than 24 consecutive hours during your active plan

Contact us immediately via WhatsApp on 07072319238 or email hostelnets@gmail.com with your payment reference number and we will resolve it within 24 hours.

3. When Refunds Are Not Available

Please read this carefully before purchasing.

You changed your mind after purchase

No refund. Once a voucher is issued, it cannot be returned.

You used some data and want a refund for the rest

No refund. Partial refunds are not available once a voucher is activated.

Your plan expired with unused data

No refund. Plans expire based on time, not data usage.

The internet was slow at certain times

No refund. Speeds vary depending on network conditions.

You entered the wrong email address

Contact us. We will resend to the correct email if you verify your payment. No refund but we will fix it.

4. How to Request a Refund

Contact us within 48 hours of your purchase with:

Your full name
Your email address used at checkout
Your Paystack payment reference number
A brief description of the issue

WhatsApp: 07072319238 (fastest)
Email: hostelnets@gmail.com
Email: hassanbolaji2004@gmail.com

We respond within 1 Business Day and resolve valid refunds within 3–5 Business Days back to your original payment method.

5. Service Interruptions

In the event of a prolonged outage (more than 24 hours), we will offer affected customers either a replacement voucher for remaining days or a proportional refund at our discretion. Minor or brief interruptions do not qualify.

6. Cancellations

There is no cancellation option once a voucher has been issued. If you are unsure which plan to choose, chat with us on WhatsApp at 07072319238 before purchasing.