1. Who We Are
HostelNet is a WiFi access service based in Ilorin, Kwara State, Nigeria. We provide Starlink-powered internet access to hostel residents through a voucher-based system.
Website: https://hostelnet.com.ng ยท Email: hostelnets@gmail.com or hassanbolaji2004@gmail.com ยท WhatsApp: 07072319238
2. Information We Collect
When you purchase a WiFi voucher, we collect:
- Your full name
- Your email address (to deliver your voucher)
- Payment details โ processed securely by Paystack, we never store your card details
- The plan purchased and the date of purchase
- Your IP address and device type when you connect to our network
We do not store your card number, CVV or bank PIN. All payment processing is handled securely by Paystack, licensed by the Central Bank of Nigeria (CBN).
3. How We Use Your Information
- To deliver your WiFi voucher code to your email
- To process your payment through Paystack
- To respond to support requests via WhatsApp or email
- To detect and prevent fraud or misuse of our service
- To improve our service and fix technical issues
- To comply with Nigerian law and our payment processor requirements
4. How We Share Your Information
We do not sell, rent or trade your personal information. We only share data in these limited situations:
- Paystack โ our payment processor, to complete your transaction securely
- Email delivery services โ to send you your voucher code
- Law enforcement โ only if required by Nigerian law or a valid court order
5. Data Storage and Security
We take reasonable technical steps to protect your data from unauthorised access, loss or misuse. We comply with the Nigerian Data Protection Act (NDPA) 2023 and the Nigerian Data Protection Regulation (NDPR) 2019.
We retain your purchase records for a maximum of 12 months after your last transaction, after which they are deleted.
6. Cookies and Network Data
Our website uses basic cookies to keep the site functioning properly. We do not use tracking or advertising cookies.
When you connect to our WiFi network, we log basic connection data (device type, connection time, data used) for network management purposes only. We do not monitor the content of your internet activity.
7. Your Rights
Under Nigerian data protection law, you have the right to:
- Request a copy of the personal data we hold about you
- Ask us to correct any inaccurate data
- Ask us to delete your data (where legally permitted)
- Withdraw consent to us contacting you
To exercise any of these rights, contact us via WhatsApp at 07072319238 or email hostelnets@gmail.com.
8. Children's Privacy
Our service is not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, contact us and we will delete it immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page.
Questions about your privacy?
WhatsApp: 07072319238
Email: hostelnets@gmail.com
Email: hassanbolaji2004@gmail.com
Available 8am โ 10pm daily