Privacy Policy

1. Who We Are

HostelNet is a WiFi access service based in Ilorin, Kwara State, Nigeria. We provide Starlink-powered internet access to hostel residents through a voucher-based system.

Website: https://hostelnet.com.ng  ·  Email: hostelnets@gmail.com or hassanbolaji2004@gmail.com  ·  WhatsApp: 07072319238

2. Information We Collect

When you purchase a WiFi voucher, we collect:

• Your full name
• Your email address (to deliver your voucher)
• Payment details — processed securely by Paystack, we never store your card details
• The plan purchased and the date of purchase
• Your IP address and device type when you connect to our network

3. How We Use Your Information

• To deliver your WiFi voucher code to your email
• To process your payment through Paystack
• To respond to support requests via WhatsApp or email
• To detect and prevent fraud or misuse of our service
• To improve our service and fix technical issues
• To comply with Nigerian law and our payment processor requirements

4. How We Share Your Information

We do not sell, rent or trade your personal information. We only share data in these limited situations:

• Paystack — our payment processor, to complete your transaction securely
• Email delivery services — to send you your voucher code
• Law enforcement — only if required by Nigerian law or a valid court order

5. Data Storage and Security

We take reasonable technical steps to protect your data from unauthorised access, loss or misuse. We comply with the Nigerian Data Protection Act (NDPA) 2023 and the Nigerian Data Protection Regulation (NDPR) 2019.

We retain your purchase records for a maximum of 12 months after your last transaction, after which they are deleted.

6. Cookies and Network Data

Our website uses basic cookies to keep the site functioning properly. We do not use tracking or advertising cookies.

When you connect to our WiFi network, we log basic connection data (device type, connection time, data used) for network management purposes only. We do not monitor the content of your internet activity.

7. Your Rights

Under Nigerian data protection law, you have the right to:

• Request a copy of the personal data we hold about you
• Ask us to correct any inaccurate data
• Ask us to delete your data (where legally permitted)
• Withdraw consent to us contacting you

To exercise any of these rights, contact us via WhatsApp at 07072319238 or email hostelnets@gmail.com.

8. Children's Privacy

Our service is not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, contact us and we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page.